Truth in advertising, or at least customer service

My voice message on the hotel phone here tonight literally says, "This is ____ from guest services. We just wanted to make sure your experience here is as comfortable as possible. If there's anything you need, we would be unhappy to help you."

I thought at first it was just an "um" pause before the "happy", but after replaying a couple of times, she is definitely saying "unhappy".

Hey, lady, at least you're giving it to me straight.